Hi everyone! Sometimes things are just beyond your control, and despite reminding people things just don't quite work out. This is a lesson I am currently learning! Despite me being the type of person who likes to help everyone and make everyone's day, I've got to look out for myself too! I have a young family to feed and spend time with, and getting left out of pocket with a non-collected cake is just not a risk I can take!
I operate a system for deposits, where deposits are paid within 48 hours of a cake request. Then two weeks before the cake is due this deposit becomes non-refundable, because this is the time when I start buying items for the order. Such as personalised ribbon, beading, sprinkles, cake supports, cake boards, cake boxes etc... That deposit would also help towards the costs I have paid out, if a customer fails to collect.
Please, please make sure if you are poorly or unable to get to me you arrange with someone else to assist you, or even phone or message me to let me know what's going on. I may be able to deliver if I'm passing through the area.
MUMMY MAKES CAKES - DEPOSIT SYSTEM
- Deposit required on booking or within 48 hours of booking, to secure your cake.
- This deposit is refundable to you until two weeks before the cake is due. After this time the deposit is no longer refundable, and you will lose it if you fail to collect/or be at delivery for the cake.
- Deposits are half the price of your total costing. The costing will include delivery, and/or special arrangements previously agreed.
REMEMBER - NO DEPOSIT = NO CAKE!
